Terms of service

Last updated: October 2, 2026 1. About us This website, www.cutzivo.com, is operated by Gillian Burke, trading as Cutzivo ("we", "us", "our"), based at Tree Tops, Canterbury CT3 4AR, United Kingdom. You can contact us at info@cutzivo.com. Our store is hosted by Shopify. These Terms of Service apply to your use of this website and to any order you place with us. By using the website or placing an order, you agree to these terms. Please read them together with our Refund Policy, Shipping Policy and Privacy Policy, which you can find at the bottom of every page. 2. Who can buy You must be at least 18 years old to place an order. We sell to consumers in the United Kingdom, United States, Canada and Australia. We may refuse or cancel an order at our discretion, for example if we suspect fraud or an obvious pricing error. 3. Products We try to describe and show our products as accurately as possible. Small differences in colour or appearance may occur because of screens and photography. All products are subject to availability. Our electric scissors have sharp blades and a built-in rechargeable lithium battery. Please read and follow the instructions supplied with the product, keep it out of reach of children, switch it off and store it safely when not in use, and only charge it with a suitable charger. We are not responsible for damage or injury caused by misuse, or by use not in line with the instructions. 4. Prices and payment Prices are set in British pounds (GBP). If you shop from another country, prices may be shown in your local currency using an automatic conversion. The price shown at checkout is the price you pay. Your bank may charge its own currency conversion or overseas transaction fees. Delivery charges are shown at checkout before you pay. Payment is taken when you place your order. If we make an obvious pricing mistake, we will contact you and you can choose to continue at the correct price or cancel for a full refund. 5. Offers, discount codes and free gifts From time to time we may run offers, such as multi-buy deals, free gifts or discount codes. Unless stated otherwise: - Our WELCOME10 code gives 10% off a customer's first order only, and can be used once per customer. - Free gifts are available while stocks last and have no cash value. - We may change or end any offer at any time, but this won't affect orders already placed. 6. Your order and our contract After you place an order, you will receive an email confirming we have received it. Our contract with you begins when we dispatch your order. 7. Delivery We deliver to the United Kingdom, United States, Canada and Australia. Delivery costs, times and details about customs are set out in our Shipping Policy. Delivery times are estimates, and delays can happen for reasons outside our control, such as courier or customs delays. If your order has not arrived within a reasonable time, please contact us. Please make sure your delivery address is correct. We are not responsible for orders delivered to an incorrect address you provided. 8. Returns and refunds You can return your order within 30 days of delivery. Full details are in our Refund Policy. 9. Using this website You agree not to misuse this website, including by trying to gain unauthorised access, introducing viruses or harmful code, or using it for any unlawful purpose. All content on this website, including text, images, videos and logos, belongs to us or our licensors and may not be copied or used without our permission. This website may link to other websites. We are not responsible for their content or how they handle your information. 10. Our responsibility to you If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach, but not for loss or damage that is not foreseeable. We only supply products for domestic and private use, and we are not liable for any business losses. We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights as a consumer. 11. Events outside our control We are not responsible for delays or failures caused by events outside our reasonable control. If this happens, we will contact you as soon as possible, and you may cancel your order for a refund of anything you have paid for products not received. 12. Your privacy We use your personal information only as set out in our Privacy Policy. 13. Changes to these terms We may update these terms from time to time. The version on the website when you place your order is the one that applies to that order. 14. Law and disputes These terms are governed by the law of England and Wales. If you live in the UK, you can bring legal proceedings in the courts of England and Wales, or in the courts of Scotland or Northern Ireland if you live there. If you live outside the UK, you also keep the benefit of any mandatory consumer protections in your country, and may be able to bring proceedings in your local courts. If you have a problem, please contact us first at info@cutzivo.com and we will do our best to put things right. 15. Contact us Cutzivo Email: info@cutzivo.com Address: Tree Tops, Canterbury CT3 4AR, United Kingdom