Refund policy

Last updated: October 2, 2026 We want you to love your Cutzivo scissors. If you don't, this policy explains how to return them and get your money back. Nothing in this policy affects your legal rights as a consumer. 30-day returns You have 30 days from the day your order is delivered to return it for a refund, for any reason. Items should be returned in their original packaging with all parts and accessories". You may handle and test the item as you would in a shop, but if it has been used beyond that and its value has gone down as a result, we may reduce your refund to reflect that. How to start a return Please email us before sending anything back at info@cutzivo.com with your order number and the reason for your return. We will reply with the correct return address and instructions. The return address depends on which country you are in, so items sent back without contacting us first may be delayed or may not reach us. We recommend using a tracked postage service and keeping your proof of postage, as we cannot be responsible for returns lost in the post. Our scissors contain a built-in lithium battery, so please tell the post office this when you send your return. Return postage Change of mind: if you are returning an item simply because you no longer want it, you pay the cost of sending it back. Faulty, damaged or wrong items: if your item arrives faulty, damaged, or is not what you ordered, please email us within 30 days of delivery with your order number and a photo or short video of the problem. In most cases you won't need to send the item back. We will offer you a replacement or a full refund, including your original delivery charge. If we do need the item back, we will cover the return cost. Refunds Once we receive your return (or you give us proof that you have sent it, whichever is sooner), we will let you know whether your refund is approved. Approved refunds are made to your original payment method within 14 days. Please allow extra time for your bank or card provider to process it. You will be refunded the amount you actually paid, after any discount codes (such as WELCOME10). If you cancel within 14 days of delivery, we will also refund the standard delivery charge you paid. Returns made between day 15 and day 30 are refunded for the item price only, not the original delivery charge. If you ordered a multi-buy offer (for example, buy 2 get 1 free) and return only part of the order, the refund will be based on the price you would have paid for the items you keep. Exchanges The fastest way to get a different colour is to return the item you have and place a new order. Cancelling before dispatch If you want to cancel an order that hasn't been dispatched yet, email us as soon as possible and we will cancel it and refund you in full. Orders outside the UK We deliver to the United Kingdom, United States, Canada and Australia, and customers in all of these countries can use this policy. Your legal rights This policy is in addition to, and does not affect, your statutory rights. If you are in the UK, this includes your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Customers in other countries also keep any consumer rights they have under their local law. Contact us Cutzivo Email: info@cutzivo.com Address: Tree Tops, Canterbury CT3 4AR, United Kingdom